FAQ

How long will it take to get my order 
Each Edward and Grace Monogram order is custom- stitched to be as  special as the individual it's created for. With this in mind, please allow 2 weeks from the order date for your shipment to be stitched and out the door. We work hard get items shipped as soon as possible and if you have a date in mind you need it by, please let us know and we will do our best to accommodate! **The banner at the top of the website will indicate if we are full and you should expect longer turn around times**

Shipment
Shipments within the US and Canada are done via USPS. We ship from our headquarters in Scottsdale, Arizona, approximate standard shipping varries depending on your personalized items destination but can be expected to be 3-7days. You will receive an email with a tracking number when your order has been shipped. We cannot guarantee delivery dates, we are only responsible for the time it takes to create at Edward and Grace Monograms. 

Delivery
We typically ship USPS priority mail and offer our customers a flat rate shipping fee for our customers. You will receive tracking information once your order ships.  

Payment Methods
At this time we are accepting Visa, Mastercard, American Express and Discover.

Returns and Refunds

All pieces are made to order with care at the time you place your order. Please let us know if there are any mistakes made to your order with in 24 hours and we will happily correct those mistakes and get you a replacement! Due to the custom nature of each item, we do not offer refunds.